Service
RETURNS & EXCHANGES
We make every item to order, so we would rather help you get the size right the first time than send you a return label. If it still is not right, here is where you stand.
14 days to change your mind
You can withdraw from your purchase within 14 days of receiving it, without giving a reason. The item has to be unworn, unwashed and in the state you received it. Mail us first so we can send you the return address, then ship it back within 14 days of telling us.
Who pays for what
You pay for the return shipment. Once your return arrives we refund what you paid for the item, plus the standard shipping you paid on the way out, to the payment method you used, within 14 days.
Damaged, faulty or misprinted
That is on us, not on you. Mail support@fyrewulf.com within 30 days of delivery with your order number and a photo of the item and the print. We replace it or refund it in full, and you do not ship anything back at your own cost.
A different size
Because each item is printed for one order, we cannot restock a returned one and swap it. An exchange is therefore a return plus a new order. Check the size guide on the product page before you reorder: it lists the real measurements of that garment, and the size assistant picks a size from your chest measurement and how you like it to fit.
What we cannot take back
Items that were worn, washed, altered or damaged after delivery, and face coverings and underwear once the seal is broken, for hygiene reasons.
Every return starts with a mail to support@fyrewulf.com. Put your order number in the subject and we answer within two business days.