RETURNS & WITHDRAWAL

Ordered the wrong size?

Want the same item in a different size? Mail support@fyrewulf.com quoting your order number. In some cases we offer a discount code for a new order if you decide to keep the item you first ordered.

This is a voluntary service from FyreWulf. It sits alongside your statutory right of withdrawal below and does not limit it.

14 days to change your mind

As a consumer you can withdraw from your online purchase within 14 days of the day you, or someone you named other than the carrier, received the item. No reason needed.

If items from one order arrive separately, the 14 days run from the last one. If the final day falls on a Saturday, Sunday or public holiday, you get until the next working day.

Outside that window we do not take items back for a change of mind or a wrong size. Your statutory rights for an item that does not match the contract are a separate matter and stay in place.

Telling us, and sending it back

Report your withdrawal before the window closes with the button above, by mail to support@fyrewulf.com, or in any other unambiguous statement. Include your name, order number and which items it concerns; you do not need our approval first.

Send the items back at the latest 14 days after you told us. Posting them before that day passes is enough — they do not have to have arrived.

Return costs and exchanges

The direct cost of sending items back is yours. You arrange and pay for the return with a carrier of your choice.

We do not swap items for another size, colour or design: because each item is printed for one order, an exchange is a return plus a new order. So check the size guide on the product page before you reorder.

Find your size in the shop

The state you send it back in

You may handle and try the item on as far as you need to establish what it is, what it does and how it works. So: do not wash it, do not alter it, and leave the labels attached where you can.

If an item loses value because you handled or used it beyond that, we deduct that actual loss from your refund.

Getting your money back

We refund the purchase price of the items you returned, less any justified deduction for lost value, using the same payment method you paid with.

Withdraw from the whole order and we also refund the outbound delivery, up to the cost of our cheapest standard option. Send back part of an order and the outbound delivery is not refunded.

We refund at the latest 14 days after you told us you were withdrawing. We may wait until your return arrives or until you show that you sent it, whichever comes first.

Damaged, faulty or the wrong item

That is on us, not on you. Mail support@fyrewulf.com with your order number and a description of the problem, and add photos if you can — before you send anything back.

For a valid claim we repair or replace the item free of charge. Where the law provides for it you are entitled to a price reduction or to terminating the purchase and getting your money back. The return shipping in these cases is ours.

Tell us within a reasonable time after you notice the problem; within 2 months of noticing is always in time. The 14-day withdrawal window does not limit your statutory rights for a faulty or wrongly supplied item.

Personalised items

That we only print an item once you have ordered it does not, by itself, take away your right of withdrawal. Everything in this shop can be sent back within the window above.

The statutory exception covers items genuinely made to your own specifications or clearly personalised — printed with your name or your photograph, for instance. Where that applies, we say so on the product page before you buy.

Choosing from our existing designs, standard sizes or standard colours is not that exception. And your rights for a faulty or wrongly supplied item apply to personalised products too.

Who you are dealing with

Is it about something other than withdrawing? Mail support@fyrewulf.com. Put your order number in the subject and we answer within two business days.

This policy covers consumer purchases and does not restrict any mandatory statutory consumer right. Our registration and VAT details are on the company information page.

Model withdrawal form

You do not have to use this form — the button above does the same thing — but you may fill it in and mail it to support@fyrewulf.com.

To FYREWULF, support@fyrewulf.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [item and size]. Ordered on / received on: [date]. Order number: [FW-year-number]. Name: [name]. Address: [address]. Date: [date].