FREQUENTLY ASKED QUESTIONS

Your item does not exist until you buy it. Our print partner prints and finishes it per order, which is why there is a production time and why we do not run out of a size. It also means less waste: nothing is printed that nobody wants.

Production takes 2–5 business days, and delivery after that depends on where you are. The full breakdown is on the Shipping & Delivery.

It depends on your address and on what is in your basket, so you see the exact amount at checkout before you pay. It includes VAT, and combining items in one order is cheaper than ordering them separately.

Every garment page has a size guide with the real measurements of that product, in centimetres or inches depending on where you are. Each column says whether you measure yourself or the garment. Kids' items are listed in European sizes — your child's height (122/128, 134/140) with the supplier's letter size underneath — and the size assistant picks the size from that height. For adult items it picks a size from your chest measurement and how you like it to fit, and tells you why.

iDEAL, Bancontact, PayPal and credit or debit card, handled by Stripe. Your card details never touch our servers.

Yes. Every price in the shop includes VAT, and your order confirmation states how much of your payment was VAT. Company details and our VAT ID are on the Company Information.

Yes, within 14 days of delivery. You may try an item on the way you would in a shop; wear or wash it beyond that and we deduct the loss in value. Arrived damaged or misprinted? We put it right at no cost to you. The details are on the Returns.

Designs made for one station or crew. They are not in the public shop and need the code your crew got from us. No code, no page — that is the point of them.

Mail support@fyrewulf.com. Put your order number in the subject if you have one, and you get an answer within two business days.